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The 2000 version of the ISO 9000 standard recommends a process approach. Process automation is fully in line with the PDCA (Plan/Do/Check/Act) approach defined in this standard.

Plan: Process mapping with FlowPoint can be interfaced with other mapping tools such as MEGA or ARIS. The main goal is to document business processes but also to automate them.

Do: Process implementation with FlowComposer guaranties a continuous improvement of processes approach, as recommended in the ISO 90000 standard.

Check: FlowMind WorkFlow / BPM Engine provides full traceability. The history contains, for each process activity, the date, time of the actions and their relevant information (participants, forms and data as they were prior and after being processed, etc.)

Act: With all the process history, any corrective actions can be taken by just modifying the process definition ; the new version of the process definition is then published without any service interruptions for Business Users.